Introduction

Welcome to Fast Ducto. By using our website or booking any of our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully before using our services. If you do not agree with these terms, you may not access or use our services.

General Information

  • Business Name: Fast Ducto
  • Location: Knoxville, TN
  • Services Offered: Professional duct cleaning and related services.

Service Agreement

By scheduling a service with Fast Ducto, you agree to the following:

  1. Scope of Services: We provide residential and commercial duct cleaning services as outlined on our website. Any additional services requested will be quoted separately.
  2. Service Availability: We operate in Knoxville, TN, and surrounding areas. All service bookings are subject to availability.
  3. Booking and Appointments: You may book services via our website, phone, or email. A confirmed booking is required to schedule your service. We reserve the right to reschedule or cancel an appointment due to unforeseen circumstances, but will communicate any changes promptly.

Payment Terms

  1. Payment Methods: We accept major credit cards, debit cards, and cash payments. Payment must be made at the time of service unless other arrangements have been agreed upon in advance.
  2. Pricing: Our service fees are outlined in the quote provided. Any changes to the scope of work may result in additional charges, which will be discussed and agreed upon in advance.
  3. Deposits: For certain large-scale services, a deposit may be required to confirm your booking.
  4. Late Payments: Late payments may incur additional fees. We reserve the right to suspend or terminate services if payment is not made according to agreed terms.

Cancellations and Rescheduling

  1. Customer Cancellations: You may cancel or reschedule your appointment with no penalty if done at least 24 hours before your scheduled service. Cancellations made less than 24 hours before the appointment may incur a cancellation fee.
  2. Company Cancellations: In the unlikely event that we need to cancel or reschedule your service, we will notify you as soon as possible and offer an alternative date or a full refund.

Customer Responsibilities

  1. Access to Property: You must provide clear access to the areas of your property where services are to be performed. This includes removing any obstructions that may hinder our work.
  2. Accuracy of Information: You agree to provide accurate information when booking your service. If any details provided are incorrect, we reserve the right to adjust the service provided and pricing accordingly.
  3. Health and Safety: For health and safety reasons, you must ensure that pets, children, or any individuals not involved in the service are kept at a safe distance during the cleaning process.

Liability

  1. Damage to Property: While we take great care in performing our services, Fast Ducto is not responsible for any pre-existing damage to your duct system or property. Any damages caused by our team during service will be addressed promptly, and we carry insurance to cover any accidental damage caused by our work.
  2. Service Limitations: We do not guarantee that duct cleaning will resolve all air quality issues in your home or business, especially if there are other factors contributing to air contamination (e.g., mold, chemicals).

Warranty and Satisfaction Guarantee

  1. Satisfaction Guarantee: If you are not satisfied with our service, please contact us within 24 hours of service completion. We will work with you to address any issues, including returning to your property to correct the problem, if necessary.
  2. Service Warranty: We guarantee that our work will meet industry standards. The warranty period for our duct cleaning service is 30 days from the date of service completion.

Privacy Policy

Your privacy is important to us. Any personal information collected during the booking or service process is handled according to our Privacy Policy. We do not share your information with third parties without your consent.

Changes to Terms

Fast Ducto reserves the right to update or modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Please review these terms regularly to stay informed of any updates.

Governing Law

These terms are governed by the laws of the state of Tennessee. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts located in Knoxville, TN.

Contact Us

If you have any questions or concerns regarding these terms, please contact us at:

  • Phone: 877-565-6726
  • Email: info@ductcleaningknoxvilletn.com
  • Address: 5410 Clinton Hwy, Knoxville, TN 37912, USA

Thank you for choosing Fast Ducto for your duct cleaning needs!